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Our consultants have helped a wide variety of clients develop and launch major new products, services and revenue streams, achieve huge cost savings, deliver substantial productivity improvements, and realize broad gains in customer experience, goodwill, revenue, margin, and market share. Below are a few client success stories and examples of the ways Pepper Foster has worked with our clients to turn their visions into transformative realities.
Success Story
A wealth management team in a top 5 national bank had challenges attracting and retaining high-quality team members and the team’s backlog of work had grown insurmountable. The client needed a strategy to reduce attrition but lacked the expertise to identify the root causes of turnover, eliminate the team’s backlog, identify service gaps, and build a stable, successful team. Using Pepper Foster’s strategic transformation experience and StratC&T™ framework we implemented a team development program and workflow strategy to solve the client’s largest challenges, reduce turnover, increase team and customer satisfaction, work the backlog, and hire and onboard new team members.
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As a leader in the agriculture lending industry, our client had reached a strategic inflection point. The CEO told the Executive Leadership Team (ELT) and Board of Directors, “We don’t know how to do strategy so we need to organize a strategy practice for the enterprise.” Leveraging our StratX™ framework, Pepper Foster implemented a collaborative strategy development solution that aligned the ELT and Board around a new corporate vision, strategic priorities, themes, plans, budget, and execution governance model.
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The client had seen the number of initiatives significantly increase over the last 3 years and needed a tool and methodology to align leadership around project prioritization and resource utilization. Pepper Foster worked with stakeholders to understand the priorities and constraints and rapidly developed and deployed a resource management tool and process.
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Pepper Foster spearheaded a digital transformation initiative focused on enhancing the athlete experience and improving operational efficiency. The new solution dramatically improved the functionality and efficiency of the lab, allowing for simultaneous multi-athlete tracking and interactive data engagement. Researchers and athletes experienced a more seamless interaction, with significant enhancements in data capture and analysis capabilities.
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Pepper Foster was engaged to spearhead a Lean 5S initiative for a regional healthcare provider. The primary objective was establishing an organized and sustainable space, fostering increased efficiency while instilling a culture of ownership and responsibility among the Clinical and Learning and Development (L&D) teams.
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How Pepper Foster helped a large utility turn around a critical software upgrade project and ensure dependent projects could be successful by refocusing the team, establishing best practices, and implementing a comprehensive runbook department-wide.
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How we used our StratX™ Framework, a rich and comprehensive proven set of methods, practices, templates, and tools that ensure a clear, executable strategic vision is developed and realized, to develop a global operations strategy that helped capitalize on growth opportunities for the next 10-15 years. The plan specifically focused on how best to bring to market new product introductions as quickly as possible and how to transition from genetic development to large-scale regional commercial production.
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How Pepper Foster helped our client's innovation team align enterprise privacy, security, and governance so they could use newly emerging machine learning and AI technologies to discover new insights and opportunities from the data it has been collecting for over 40 years.
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How Pepper Foster helped a client with a dominant position in a market undergoing rapid expansion, yet also displaying clear signs of maturation, develop a diversification strategy. A strategy that enabled them to align the executive leadership team and execute a more focused and targeted diversification strategy that allocated resources more effectively, prioritizing areas with the highest potential for success and ensuring optimal resource utilization.
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An experienced DEI Strategist and Inclusion Coach approached Pepper Foster Consulting seeking support for scaling her firm’s impact. Her expertise is helping impact-oriented, heart-centered, and high-integrity executives who understand the importance of systemizing belonging and inclusion but don't know how to go about achieving it. She recognized the need for expertise in optimizing operations and accelerating growth.
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For 35 years, cycling events, rural economic development, and grants were the mainstay for Cycle Oregon. After establishing a Foundation to build stronger, safer, healthier, and more vibrant communities enabled by cycling, Cycle Oregon reached out to Pepper Foster to help it develop its first strategic plan, define success metrics, and narrow their focus to minimize resource impacts on the broader organization.
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In a dynamic collaboration with the management of a major and minor league sports franchise, Pepper Foster embarked on a transformative project that not only fortified the client's foundation but also paved the way for other opportunities of growth. Our mission: to establish their minor league team in the local community and amplify the major league team’s international presence and influence.
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