The client had seen the number of initiatives significantly increase over the last 3 years and needed a tool and methodology to align leadership around project prioritization and resource utilization. Pepper Foster worked with stakeholders to understand the priorities and constraints and rapidly developed and deployed a resource management tool and process.
Business Outcomes
With the delivery of a Resource Management tool, our client was able to:
- Assign resources to and manage utilization across multiple projects over multiple years
- Gain visibility on actual expenditures for billable and non-billable hours
- Gain access to critical data by individual, team and project
Challenges - Problem Statement
The client had two distinct challenges to solve:
- Leadership Alignment: The number of projects had significantly increased in the past 3-years and a new methodology was needed to track of resource availability
- Budget Constraints: The client had very limited resources to develop or invest in a robust tool
Our goals:
- Identify and understand requirements, priorities, and constraints
- Iteratively build a resource capacity tool and process within their budget
Solution Approach
Pepper Foster consultants collaborated with the client’s leadership team and key stakeholders to overcome their challenges and deliver a solution that met their requirements.
- Facilitated Stakeholder Interviews and Requirements Workshop
- Interviewed key stakeholders to understand current processes, constraints, and requirements
- Conducted a leadership workshop to review and align the team on requirements and approach
- Integrated Critical Data Sources
- Identified needed data sources required for tool development
- Developed a Resource Capacity Tool
- Leveraged Agile methodology using one-week sprints
- Shared progress and collected stakeholder feedback
- Delivered the final tool in just three weeks
