Pepper Foster Consulting is very proud that after surveying all our clients our Net Promoter Score is 91 with 100% of respondents saying they would recommend us to a friend or colleague.
Net Promoter Score has become the industry standard for measuring customer satisfaction and loyalty. NPS scores range from -100 to +100 and a score of 0 is considered good. The published NPS for Bain & Company for example is negative (-14) whereas Accenture scored 14, PwC scored 32 and Deloitte scored 41.
-Client NPS Survey
Success Story
Streamlined IT services with a centralized catalog, SLAs, and process improvement. Improved IT-business relationship and customer focus.
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Improved productivity and collaboration through scaled operations with a lightweight SDLC framework, enabling agility while reducing risk.
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Feasibility study confirmed viable strategy for lower-cost product offerings. Project approved for execution planning.
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Managed technology team, completed crucial projects, expanded capability, and improved efficiency for a global not-for-profit.
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Implemented standardized growth strategies, opened 50 hospitals in the first year, and identified new market opportunities for a veterinary healthcare provider.
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Created pitch deck for startup CEO, securing funding and partners for a unique product in the global conferencing market.
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