Pepper Foster Consulting is very proud that after surveying all our clients our Net Promoter Score is 91 with 100% of respondents saying they would recommend us to a friend or colleague.
Net Promoter Score has become the industry standard for measuring customer satisfaction and loyalty. NPS scores range from -100 to +100 and a score of 0 is considered good. The published NPS for Bain & Company for example is negative (-14) whereas Accenture scored 14, PwC scored 32 and Deloitte scored 41.
-Client NPS Survey
Success Story
Aligned partner services strategy, defined 'in the box' and 'out of the box' offerings, launched new chargeable services.
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Implemented ERP solution, optimized supply chain, engaged new 3PL, doubled revenue, reduced costs, improved on-time ship rate.
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Customer interviews identified retention challenges. Recommendations for product and service enhancements developed to regain competitiveness.
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Innovation workshop generates diverse ideas for company transformation and establishes an innovation portfolio.
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Successful rebranding and marketing strategy increases awareness of the continuous improvement office and fills project pipeline.
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Feasibility study helps Native American tribe identify options for a community-oriented grocery store, mitigating risks.
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