Pepper Foster Consulting is very proud that after surveying all our clients our Net Promoter Score is 91 with 100% of respondents saying they would recommend us to a friend or colleague.
Net Promoter Score has become the industry standard for measuring customer satisfaction and loyalty. NPS scores range from -100 to +100 and a score of 0 is considered good. The published NPS for Bain & Company for example is negative (-14) whereas Accenture scored 14, PwC scored 32 and Deloitte scored 41.
-Client NPS Survey
Success Story
Truck manufacturer prioritizes customer experience, establishes CX organization, and lays foundation for success.
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Portland and Oregon deemed feasible to host the Summer Olympics; gaining support from local organizations.
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Company's leadership aligned on growth strategies, leading to improved financial performance and long-term sustainability.
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Market research guided software company's product vision, enabling strategic decisions aligned with corporate strategy.
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Non-profit health insurance organization selects and implements new procurement software system on time and under budget.
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Education services firm successfully develops and implements comprehensive IT strategy for growth and consolidation.
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