Pepper Foster Consulting is very proud that after surveying all our clients our Net Promoter Score is 91 with 100% of respondents saying they would recommend us to a friend or colleague.
Net Promoter Score has become the industry standard for measuring customer satisfaction and loyalty. NPS scores range from -100 to +100 and a score of 0 is considered good. The published NPS for Bain & Company for example is negative (-14) whereas Accenture scored 14, PwC scored 32 and Deloitte scored 41.
-Client NPS Survey
Success Story
Health insurer identifies opportunities to reduce costs and provide value to members, improving operational and financial performance.
Read more ⟶Success Story
Homeless charity engages stakeholders to develop new strategy, vision, and goals, fostering alignment and future planning.
Read more ⟶Success Story
Benchmarking initiative improves strategy, cost reductions, and collaboration across departments, delivered ahead of schedule and under budget.
Read more ⟶Success Story
Dealer network tackles technician shortage through innovative solutions, implementing best practices and strategic initiatives.
Read more ⟶
