Pepper Foster Consulting is very proud that after surveying all our clients our Net Promoter Score is 91 with 100% of respondents saying they would recommend us to a friend or colleague.
Net Promoter Score has become the industry standard for measuring customer satisfaction and loyalty. NPS scores range from -100 to +100 and a score of 0 is considered good. The published NPS for Bain & Company for example is negative (-14) whereas Accenture scored 14, PwC scored 32 and Deloitte scored 41.
-Client NPS Survey
Success Story
Successfully led multiple workstreams for an international manufacturer, implementing business excellence and continuous improvement programs.
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Successfully launched a new product for a leading healthcare company through cross-functional coordination and a streamlined integration process.
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Enhanced bank's contingency program with a comprehensive analysis, aligned components, and identified critical functions, complying with regulations.
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Improved PMO function through workshops, coaching, and custom templates. Enhanced teamwork, accountability, and achieved $1B operational benefits.
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Streamlined processes lead to 34% cost reduction, simplified workflows, automation, and optimized resource allocation in a health insurance company.
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Improved IT-business relationships through workshops, collaboration, and transforming IT perception. Increased satisfaction, user experience, and potential global adoption.
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