Pepper Foster Consulting is very proud that after surveying all our clients our Net Promoter Score is 91 with 100% of respondents saying they would recommend us to a friend or colleague.
Net Promoter Score has become the industry standard for measuring customer satisfaction and loyalty. NPS scores range from -100 to +100 and a score of 0 is considered good. The published NPS for Bain & Company for example is negative (-14) whereas Accenture scored 14, PwC scored 32 and Deloitte scored 41.
-Client NPS Survey
Success Story
Improved data governance and implemented a data catalog tool for a large manufacturing company, resulting in increased data visibility and accessibility.
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Implemented a successful loyalty program for a top US pizza chain, achieving 25% text sign-up rate and generating over $15M in incremental sales.
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Optimized a global ERP company's cloud business, achieving $1M cost savings and $1.8M unrealized revenue opportunities.
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Bridged communication between the development teams, resulting in a uniform look and feel across internal websites and applications.
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Updated process documentation for the implementation of a new ERP system enabling process improvement.
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Managed multiple parallel projects for a global transportation logistics company, ensuring successful implementation, improved end-user experience, and timely achievement of project goals.
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