Pepper Foster Consulting is very proud that after surveying all our clients our Net Promoter Score is 91 with 100% of respondents saying they would recommend us to a friend or colleague.
Net Promoter Score has become the industry standard for measuring customer satisfaction and loyalty. NPS scores range from -100 to +100 and a score of 0 is considered good. The published NPS for Bain & Company for example is negative (-14) whereas Accenture scored 14, PwC scored 32 and Deloitte scored 41.
-Client NPS Survey
Success Story
A wealth management team in a top 5 national bank had challenges attracting and retaining high-quality team members and the team’s backlog of work had grown insurmountable. The client needed a strategy to reduce attrition but lacked the expertise to identify the root causes of turnover, eliminate the team’s backlog, identify service gaps, and build a stable, successful team. Using Pepper Foster’s strategic transformation experience and StratC&T™ framework we implemented a team development program and workflow strategy to solve the client’s largest challenges, reduce turnover, increase team and customer satisfaction, work the backlog, and hire and onboard new team members.
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As a leader in the agriculture lending industry, our client had reached a strategic inflection point. The CEO told the Executive Leadership Team (ELT) and Board of Directors, “We don’t know how to do strategy so we need to organize a strategy practice for the enterprise.” Leveraging our StratX™ framework, Pepper Foster implemented a collaborative strategy development solution that aligned the ELT and Board around a new corporate vision, strategic priorities, themes, plans, budget, and execution governance model.
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The client had seen the number of initiatives significantly increase over the last 3 years and needed a tool and methodology to align leadership around project prioritization and resource utilization. Pepper Foster worked with stakeholders to understand the priorities and constraints and rapidly developed and deployed a resource management tool and process.
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Pepper Foster spearheaded a digital transformation initiative focused on enhancing the athlete experience and improving operational efficiency. The new solution dramatically improved the functionality and efficiency of the lab, allowing for simultaneous multi-athlete tracking and interactive data engagement. Researchers and athletes experienced a more seamless interaction, with significant enhancements in data capture and analysis capabilities.
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Pepper Foster was engaged to spearhead a Lean 5S initiative for a regional healthcare provider. The primary objective was establishing an organized and sustainable space, fostering increased efficiency while instilling a culture of ownership and responsibility among the Clinical and Learning and Development (L&D) teams.
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How Pepper Foster helped a large utility turn around a critical software upgrade project and ensure dependent projects could be successful by refocusing the team, establishing best practices, and implementing a comprehensive runbook department-wide.
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