Pepper Foster Consulting is very proud that after surveying all our clients our Net Promoter Score is 91 with 100% of respondents saying they would recommend us to a friend or colleague.
Net Promoter Score has become the industry standard for measuring customer satisfaction and loyalty. NPS scores range from -100 to +100 and a score of 0 is considered good. The published NPS for Bain & Company for example is negative (-14) whereas Accenture scored 14, PwC scored 32 and Deloitte scored 41.
-Client NPS Survey
Success Story
Two in-home healthcare disruptors were creating market confusion with their competing delivery models, resulting in business development, revenue growth, and service scale challenges for both companies. Driven by a mutual desire to resolve these challenges and emerge unified with strategic clarity, the companies engaged Pepper Foster to lead their merger integration and develop their new go-to-market approach.
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When three companies with distinct approaches to diagnostic healthcare programs merged in two months, their operations leaders turned to Pepper Foster to help them successfully integrate.
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After a surge in demand for ordering online as a consequence of the COVID-19 pandemic, this quick-service restaurant chain engaged Pepper Foster Consulting to help it modernize its marketing technology stack and overhaul the online guest experience.
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Innovation was key to differentiating the product, but speed was also imperative. Acquiring a company whose AI-driven computer vision technology specialized in human biomechanics was the answer.
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Global food retailer remodels franchise locations to enhance brand perception. Partnership with construction company and project management techniques ensure success. 500 locations enrolled, 170 projects completed, $2M in incentives distributed.
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Enhancing innovation process for a multinational sportswear company through stakeholder collaboration and optimized workflows.
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